Move beyond interaction scoring. Assure customer outcomes.
ScoreCoach assesses up to 100% of eligible voice, chat, email and chatbot interactions, combining them with CRM and journey evidence to reveal the outcomes customers actually receive - not just what happened in a small sample of calls.
Built alongside UK debt-advice and financial-services teams, and deployed in live regulated operations.
Speech transcription and conversational scoring
Case and journey evidence brought into every review
Chat, email and AI-chatbot conversations, unified
Assurance against the outcome the customer received
Flagship
This is what population-scale coverage looks like.
Traditional QA often reviews only a small sample of interactions. ScoreCoach can bring up to 100% of the eligible interaction population into view, connecting conversations with available CRM and journey evidence to support a more complete assessment of customer outcomes.
Eligible interactions are the channels and volumes you choose to connect to the platform. For most deployments, that is everything.
The full suite
Three products built for complex customer operations.
Developed through experience in financial services, debt advice and other high-scrutiny environments - and designed to help organisations in any sector improve quality, control and customer outcomes.
- ScoreCoach - assure customer outcomes across complete, multi-channel journeys.
- InsolVatrack - manage insolvency casework in one controlled and auditable workspace.
- Partner Connect - coordinate creditors and debt-advice partners through one secure portal.
Industries
Deployed where the stakes are real.
- Financial services
- Debt advice
- Collections
- Insolvency
- Contact centres
- Customer-service operations
- Outsourced customer experience
- Utilities and essential services
- Other high-volume customer operations
A note from our founders
MediaCityUK · Salford Quays
“The promise of enterprise software was outcomes. The reality became dashboards. Our job is to fix that.”
- Jake Ranson, CEO & Founder
Ready when you are
Stop grading calls. Start assuring outcomes.
Speak with a WellTech specialist in a 30-minute working session using a representative workflow. No customer data is required for the first session.